Shipping & Returns

Where is my order shipped from?
All orders are packed and shipped from Canada.

 

Do you ship internationally?
Yes, we ship worldwide.

 

How long does shipping take?
Orders ship within 1–3 business days. Made-to-order items may take up to 3 weeks.

 

Will I get tracking info?
Yes, tracking is sent via email once your order ships.

 

Can I cancel or change my order?
If your order hasn’t shipped yet, email help@clmty.com. Once shipped, we can’t make changes.

 

Do you accept returns?
Only if the item is damaged or incorrect. Email help@clmty.com within 7 days of delivery.

 

What condition must returns be in?
Unworn, unwashed, and in original condition with tags.

 

Can I return or exchange if the size doesn’t fit?
No. Please use the size chart on each product page to find your fit.

 

Are sale items returnable?
No. All discounted items are final sale.

 

Need help?
Email us at help@clmty.com. We’re here to assist.