Frequently Asked Questions

 

Where is your clothing brand based, and where do you ship from?

Our clothing brand is based in Canada, and all orders are packed and shipped directly from our location in Canada.

 

What type of products do you offer?

Currently, we offer a range of streetwear garments, including t-shirts and pants, with plans to introduce more pieces like zip-up hoodies and accessories soon. Our collection is inspired by unique, bold aesthetics, reflecting a dark and edgy style that sets us apart. Stay tuned as we continue to expand our lineup with more distinctive and innovative designs..

 

What sizes are available for your clothes?

Our pieces are available in a range of sizes to suit various body types. Please refer to our size chart for specific measurements and find the best fit for you.

 

How can I determine the right size for me?

To ensure you select the right size, we provide a comprehensive size chart detailing measurements for each size available. You can find this chart on the product page.

 

What is your shipping policy?

We strive to process orders promptly. Orders are typically shipped within 1-3 days after purchase. Made-to-order items can take up to 3 weeks for creation and shipping. Please note that shipping times may vary based on your location.

 

Do you ship internationally? 

Yes, we ship internationally! You can enjoy our products no matter where you are located. Just place your order and we'll handle the rest, ensuring it reaches your doorstep wherever you are in the world.

 

What are the shipping costs?

Shipping costs vary based on your location and the shipping method selected during checkout. You can view the shipping cost at checkout before finalizing your purchase.

 

What payment methods do you accept?

We accept various payment methods, including major credit cards, PayPal, and other secure payment gateways. You can choose your preferred payment option at checkout.

 

Can I track my order?

Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package.

 

What is your return or exchange policy?

We want you to be completely satisfied with your purchase. Please refer to our Returns and Exchanges policy for detailed information regarding eligibility, timelines, and procedures for returns or exchanges.

 

How can I contact customer support?

If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team at help@clmty.com. We're here to help!