Frequently Asked Questions

Where is CLMTY based, and where do you ship from?

We’re based in Canada. All orders are packed and shipped from our Canadian location.

 

What products do you offer?

CLMTY releases a curated selection of streetwear pieces including t-shirts, pants, and limited-run hoodies. We’re continuously expanding the lineup with new garments and accessories.

 

What sizes do you carry?

Our products are available in a full size range to suit different body types. Size charts are provided on each product page for accurate fit selection.

 

How do I know which size is right for me?

Refer to the size chart on each product page. It includes detailed measurements for every size.

 

When will my order ship?

Orders typically ship within 1–3 business days.
Made-to-order items can take up to 3 weeks to complete before shipping. Delivery times may vary depending on your location.

 

Do you ship internationally?

Yes, we ship worldwide. Orders can be placed from most countries.

 

How much is shipping?

Shipping costs are calculated at checkout based on your location and the delivery method you choose.

 

What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment options offered at checkout.

 

Can I track my order?

Yes. Once your order ships, you’ll receive a confirmation email with a tracking number.

 

What’s your return or exchange policy?

We accept returns and exchanges according to our policy. Please review the Returns and Exchanges policy page for full details on eligibility, timeframes, and how to start a return.

How can I contact support?

For any inquiries, reach out to us at help@clmty.com. We aim to respond as soon as possible during business hours.